As a business or organization, you have a responsibility to your customers and clients. You must focus your efforts on meeting (or beating) customer expectations and delivering complete customer satisfaction from start to finish. Customers need to be able to trust your company and the products that you are providing; otherwise, they will no longer give you their business.
Understanding ISO we must first look at the International Organization for Standardization (ISO) develops and publishes International Standards that organizations can follow consistently to ensure that materials, products, processes, and services are fit for their purpose. These standards are clearly developed and defined by ISO (although they do not issue certifications; the ISO certification process is done by an external certification body).
The ISO 9000 family of standards addresses various aspects of quality management and contains some of ISO’s best known standards, including ISO 9001. ISO 9001 is the only standard in the ISO 9000 series that a company or organization can become certified in.
ISO 9001 is a standard that sets out the requirements for a quality management system (QMS). It helps businesses and organizations to be more efficient and improve customer satisfaction.
There are significant benefits to following the popular ISO 9001 standard, including:
- Increased productivity and efficiency, which can bring down internal costs.
- Employees working in a more efficient way, as all your processes will be aligned.
- Meeting the necessary statutory and regulatory requirements.
- The possibility of expanding into new markets, as some organizations require that the businesses that they partner with hold an ISO 9001 certification.
- Helping your business and employees continually improve in all areas.
Simply put, implementing a QMS and becoming ISO 9001 certified will help you put your customers first.
Once you decide that your business should, in fact, become ISO 9001 certified, it’s time to place your order with us! Our An Audit of the System, Not of the People ISO 9001:2015 Pocket Guide is easy to read, easy to understand, and easy to reference as it fits in your pocket or purse. Our Pocket Books are the most desired source for employee pocket guides about QMS. Plus, the more you order, the more you save. Contact us today at (800) 2-PURSUIT (278-7784) for more information on getting this process started!